Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We exclusively use 100% vegetable-tanned full-grain leather sourced from the best tanneries. This ensures each piece develops a unique patina over time and lasts a lifetime.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days, while express shipping options via DHL or FedEx usually arrive within 3-5 business days depending on your location.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the item is in its original, unused condition. Please note that personalized or custom-made items are final sale.
How should I care for my Galen Leather products?
We recommend applying a high-quality leather balm or conditioner every 6 months to keep the leather hydrated. Avoid prolonged exposure to direct sunlight and moisture.
Do you offer personalization or engraving?
Yes, we offer custom laser engraving and monogramming on many of our products. You can specify your desired text or initials directly on the product page before adding it to your cart.
Are your products handmade?
Every single item is handcrafted by our skilled artisans in our workshop. From hand-stitching to edge finishing, we prioritize traditional techniques to ensure superior quality.