Returns & Exchanges
At Galen Leather, we take pride in our handcrafted quality and want you to be fully satisfied with your purchase. If your leather goods aren't a perfect fit for your collection, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your item in its original packaging, ensuring all tags, dust bags, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our workshop for inspection.
Quality Inspection & Refund
Once our artisans verify the item's condition, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing